Frequently Asked Questions
Quick answers to common questions about the Oster HSC silent auction.
Who is running this auction?
This silent auction is organized by Oster HSC, a community organization based in San Jose, CA. All proceeds support our programs and events.
Do I need to create an account to bid?
No account needed. Just enter your name, email, and phone number on any item page to start bidding. Your details are saved on your device so you only need to do this once.
How does the minimum bid work?
Each item has a starting bid. Once bids are placed, the minimum you can bid increases by a small increment based on the current price. The minimum for your next bid is always shown clearly on the item page.
Will I be notified if I am outbid?
Yes. If someone places a higher bid on an item you're leading, you'll receive an email notification so you can come back and bid again before the auction closes.
What happens when the auction ends?
When the countdown reaches zero, bidding closes. The highest bidder on each item is declared the winner and will receive a payment link by email within a short time.
How do I pay?
Winners receive a secure payment link via email. Payments are processed through Stripe and all major credit and debit cards are accepted. Your payment information is never stored on our servers.
Can I get a refund?
All auction sales are final. If you have a special circumstance, please contact us at support@osterhsc.org and we will do our best to help.
When and where do I pick up my item?
Pickup details are on the Item Pickup page. You will also receive pickup information in your winner confirmation email.
What if I can't pick up my item in person?
You can arrange for someone else to collect on your behalf. Email us in advance at support@osterhsc.org with the name of the person picking up.
I'm having a technical issue. Who do I contact?
Email us at support@osterhsc.org and we will get back to you as soon as possible.
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